| Organizational Effectiveness Modules |
| • | TQM Development Workshops (3) |
| • | Team Building Workshops (3) |
| • | Managing Change |
| • | Service Excellence/Customer Service Overview |
| • | Service Excellence/Customer Service Workshops |
| • | Train the Trainer Workshops |
| • | Sexual Harassment Awareness |
| • | Absenteeism Control |
| • | Cultural Diversity in the Work Place |
| |
| Managerial Effectiveness Modules |
| • | The Role of A Manager/Supervisor |
| • | Motivating Yourself and Others |
| • | People, Their Values, and How to Manage Them |
| • | How to Become an Effective Leader |
| • | Problem-Solving for Managers |
| |
| Interpersonal Effectiveness Modules |
| • | Power: Using It Effectively |
| • | Increasing Your Influencing Skills |
| • | Conflict Management |
| • | Negotiation Skills (5) |
| • | Women Don't Ask |
| |
| Personal Effectiveness Modules |
| • | Time Management |
| • | Stress Management |
| • | Decision-Making |
| • | Assertiveness |
| |
